Shipping policy
FREE shipping on all US orders (lower 48). Expedited shipping options are available during checkout. Orders over $800 are shipped with a signature required. Orders that require expedited shipping must be placed before 1 p.m. MST to arrive within the service window. Any Express orders purchased after 1p.m. will be shipped the following business day and are not guaranteed to arrive within the express window.
Discounted International Shipping. Discounted rates will automatically be calculated at checkout.
International shipping originates from our overseas warehouse.
PLEASE NOTE: International shipping does not include import taxes or duties to your country. Additional taxes and customs clearance fees will be payable upon delivery. Please allow around 2-5 days for our overseas team to ship your order. Once the item is shipped, you will receive a tracking number. If you have not received a tracking number this means your order is in the queue and will be shipped in the order it was received.
Any shipment within the USA that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a flat $35 fee per item for shipping/warehousing/receiving charges. Any international returned shipment will incur a $50 fee per item and the shipping fees are non-refundable.
Buyer has ten (10) days after delivery to report the receipt of a damaged item. Damages during shipping are rare, but they do happen.
Please inspect your light and report any issues to us within this 10 day grace period. Mito Red Light will not be responsible for damages reported to us after this 10 day period.
Time In Transit:
All orders are shipped in the order in which they are received. Our fulfillment centers fulfill orders Monday - Friday. The time in transit depends on your distance from the distribution center which your order is shipped (typically 1-7 business days).
All international orders ship from our overseas facility and are shipped in the order in which they are received. International shipment times vary but are typically 4-10 days.
PLEASE NOTE: International shipping does not include import taxes or duties to your country. Additional taxes and customs clearance fees will be payable upon delivery. Please allow around 2-5 days for our overseas team to ship your order. Once the item is shipped, you will receive a tracking number. If you have not received a tracking number this means your order is in the queue and will be shipped in the order it was received. Our fulfillment center outside the US may ship via DHL/FedEx/UPS/TNT (depending on destination location). Order cancellations or changes to the shipping address will not be approved if the item is already in transit.
Payment
1. With PayPal, you can send payment quickly and securely online.
2. Through PayPal, you can pay with a credit card, debit card, or bank account balance.
3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.
Advantages of using Paypal:
Payment is traceable. You can trace the status of your payment using your PayPal account.our web doesn't receive your credit card number or bank information (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.
Pay with Credit Card
The available credit card options are listed above.
Please note that our store does not collect your credit/debit card number or personal information when you make a payment.
For questions regarding your transactions on our site, please consult your card-issuing bank for information.
